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| BIZARRE SHOPPING TROLLEY BAN |
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Friday, March 12, 2004 |
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Did you see the one about the female teacher who was banned from the Swansea branch of Lidl (Cardiff, Wales in the UK)?
She had the effrontery to place her trolley for her convenience (with the low end facing her as she stood at the checkout)so that she could load her purchases easily.
The checkout person insisted that the shopper MUST turn the trolley around the other way (high side facing shopper) because, "...it is company policy..." (!!!).
The manager arrived to insist on the policy (???), the shopper continued to refuse.
As the manager left (after failing to convince her to comply with the "policy") he muttered something to the checkout operator... .
When she paid for her goods the operator told her "..not to return, because you are banned" !
The story does turn around because the Regional Manger contacted her and "lifted the ban".
How bizarre.
If you have a good story like this email us at info@nocustomerservice.com.au and we'll print them here and name you as the supplier of the story.
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| THE TEN-SECOND FUNNY: HOW NOT TO TREAT YOUR EMPLOYEES AND GUESTS |
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Wednesday, March 12, 2003 |
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The following article was sourced from
eCustomerServiceWorld
From Jim Sterne's email newsletter 'Full Sterne Ahead: The mostly monthly musings of Jim Sterne'.
American Airlines employees can get discounted fares for their family as "guest travellers." One recent such traveller received the following:
-----Original Message-----
From: American_Airlines_Guest_Travel@aa.com
Sent: Thursday, October 17, 2002 7:30 AM
To: Frank
Subject: Important information about American Airlines travel privileges
** REPLIES TO THIS EMAIL WILL NOT BE ANSWERED **
[Your mother] has registered you as a guest traveller on American Airlines. Please carefully review the information in this email. You are expected to follow the policies, dress code, and procedures outlined in this email. If you have any questions regarding these policies or procedures, please contact the person who registered you.
(Says Jim: Nice start, eh? Good old mom is inviting you to be a guest on our airline. Do *not* step out of line and do *not* ask any questions!)
We expect that all our guest travellers be honest when using our travel passes. We will take action up to and including criminal prosecution and penalty payments in extreme cases of abuse.
Your sponsoring employee is responsible for checking flight availability and creating your flight listing. Guests should not call American's reservations phone number to flight list or to request gate and time information or flight availability.
(No, I'm not making this up.)
You should not:
- Ask anyone to change their seats with you.
- Discuss non-revenue employee travel with other passengers.
(Frank said, "Rest assured, the trips are NOT free, which is why I fly Southwest Airlines: It's cheaper!")
- Ask for special meals, drinks or in-flight amenities.
- Drink alcohol excessively.
- Attempt to use Sabre sets or company phones.
- Make a confirmed reservation when holding a pass privilege.
American and American Eagle have a dress code for travellers using employee travel privileges that are (sic) strictly enforced. The following attire is not acceptable in ANY cabin:
- Shorts or T-Shirts
- Sweatshirts or tank tops
- Jogging suits, workout clothing or leggings
The following attire is not acceptable in FIRST or BUSINESS class:
- Denim clothing (shirts or pants)
- Athletic footwear
(It's so nice to have aboard you as our guest. Now sit down, shut up and no, you may *not* use the restroom.)
SOURCE: A true email sent to Jim Sterne and used in his email newsletter Full Sterne Ahead. Straight out of the handbook titled 'How to alienate your employees'. To subscribe to Jim's newsletter (I'd recommend it): http://www.targeting.com
or send a message to: mailto:join-full_sterne_ahead@laser.sparklist.com
COPYRIGHT NOTE
The contents of this email are copyright eCustomerServiceWorld.com Ltd. and the contributors whose material is used within it. Feel free to forward this email complete to anyone who may find it interesting or useful, but not to chop bits up and circulate them without quoting us as the source and providing a link back to eCustomerServiceWorld , please. Thanks.
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